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Can't cancel and delete account, still get charged after emailing

Done
William Rainbird
William Rainbird

There is no way to cancel your account from the admin. I have reached out to support and they confirmed it was cancelled - however account is still active and I was charged again.

I have reached out two more times to support and account is still active.

I do not recommend Product Road and leaving this here as a warning to others.

  • Oct 9, 2025
Alex
Alex team
set status to
Done
alex

We always cancel accounts immediately once we receive a cancellation email to our support team. In this case, your email arrived on the renewal date, and the system processed the charge before we could manually cancel it. The payment was refunded right after your message, with no questions asked.